There's also a few differences "under the hood. Read Instant Messaging Systems: Cracking the Code Ebook Free But CPaaS is more of a blank slate: Companies can add whichever APIs and customizations they want to the communications platform, but have to decide which offerings best suit their needs. Think of it like one-size-fits-all versus made-to-order: UCaaS solutions include the traditional communication tools such as conferencing and VoIP calls, while also incorporating collaboration tools and cloud-hosted solutions. UCaaS tools bundle a wide variety of products and solutions together across a single platform, while CPaaS allows companies to customize APIs for their specific needs. Where they diverge is day-to-day function. Both technologies are cloud-based solutions delivered through IP networks, and scale well to companies of all sizes. Let's start with their fundamental similarities and build out from there. If you're thinking these two offerings sound deceptively similar, you're right - both rely on the cloud to offload key communication functions and make it easier for companies to access high-bandwidth, low-latency tools and services.ĭespite their overlap, however, there's enough of a difference that makes it worth digging into a little deeper. UCaaS stands for "unified communications-as-a-service," typically used to integrate multiple internal communication tools across the enterprise by leveraging cloud-based resources.ĬPaaS, meanwhile, is "communications platform-as-a-service," another cloud offering that lets developers add their own real-time communication features into applications without the need to develop and build new back-end infrastructure.
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